Junior Consultant & Information Security Technical Officer
Managed and monitored the centralized CMO Grievance Portal, coordinated grievance routing and resolution across government departments and field offices, supervised a 20+ member Data Entry Operator unit, and engineered custom data-processing applications and MIS dashboards in CodeIgniter, PHP, MySQL, and Python.
Key Responsibilities & Delivery:
- ▹ CMO Grievance Portal Management: Managed and monitored the CMO Grievance Portal, coordinating with departments and field offices to facilitate timely grievance routing, follow-up and resolution while strengthening operational visibility and accountability.
- ▹ Team Leadership (20+ DEOs): Supervised 20+ Data Entry Operators by allocating grievance-upload workloads, monitoring daily progress and collecting status reports, ensuring timely and accurate data processing across assigned operations.
- ▹ Grievance Analysis & Routing: Analyzed incoming grievances and supported departmental mapping and assignment, enabling structured routing, follow-up and disposal of cases across relevant departments and field offices.
- ▹ Inter-departmental Coordination: Coordinated with government departments, field officials and senior officers to track pending grievances, identify workflow bottlenecks and support timely resolution and service-delivery accountability.
- ▹ Samannay Portal Administration: Administered and analyzed the Samannay Portal for monitoring implementation progress of Chief Minister-announced projects, validating departmental submissions for accuracy, completeness and timely status updates.
- ▹ Custom Software Development: Designed and developed custom applications and data-processing solutions for grievance tracking, DEO work monitoring, data analysis and MIS generation using CodeIgniter, PHP, MySQL and Python to automate operational workflows and improve reporting capabilities.
- ▹ Executive Dashboards & MIS: Prepared MIS reports, analytical dashboards, progress summaries, briefs and management presentations for senior officers and policy-level reviews, converting operational data into structured information for monitoring and decision-making.
- ▹ Cyber Security & WB-CSIRT Coordination: Coordinated with WB-CSIRT on information-security matters, supporting issue identification, mitigation follow-up and security-related coordination for government IT systems.
